Lucia Waismann

Graphic Designer & Social Media Management

Freelancer.com • Freelance

Jun 2024 - Present • 1 yr 11 mos

Freelance experience working with entrepreneurs, creating visual content and supporting basic social media strategies. I handled content planning, designed graphics aligned with each brand’s identity, and managed content publishing, adapting to different styles and client needs. I also provided administrative support by organizing digital files and documentation, improving workflow efficiency and overall organization. Key Responsibilities Developed visual identities and social media graphics Planned and organized content calendars Managed content publishing and basic account tasks Analyzed content performance using basic metrics Organized digital files and resources (Google Drive) Provided administrative support for online documentation

Administrative Assistant and Graphic Designer

Freelance Web Designer • Full time

Oct 2016 - Present • 9 yrs 7 mos

Assistance in the design of institutional documentation and websites. Development of graphic design and visual communication proposals for internal projects. Organization and optimization of document management systems, improving efficiency in attendance tracking, leave management, and internal requests. Creation of reports, presentations, and internal system manuals, with improvements in visual design and usability. Collaboration in QA processes and system improvement proposals, with a strong focus on user experience. Optimization of administrative workflows to ensure objectives are met on time and in accordance with established requirements. Key Achievements Significantly reduced document search and control times through file organization and process standardization, achieving up to a 40% reduction in operational time. Improved clarity and design of internal manuals by applying visual communication principles and technical writing, resulting in more accessible and efficient documentation for work teams. Successfully met tight deadlines through effective prioritization, use of management tools, and collaborative work, ensuring high-quality deliveries with zero delays in 100% of cases.

Customer Support & Operations Assistant

Freelancer.com • Full time

Feb 2015 - Oct 2016 • 1 yr 8 mos

Experience in customer support and operational management within a bike station, focusing on problem-solving, task coordination, and ensuring smooth daily operations. I handled user inquiries, tracked issues, and maintained service functionality, while also managing data entry, documentation, and inventory control. My role required strong organization, attention to detail, and the ability to respond quickly in dynamic environments. Key Responsibilities Provided customer support and resolved inquiries efficiently Managed data entry and system updates Tracked issues and coordinated operational tasks Controlled inventory and supported maintenance coordination Organized records and managed information using Excel Handled station opening and closing procedures