Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Efraeim Tabada
@nikkitabada
Customer first professional delivering results in service and sales
Filippine
Chi sono
I am a customer service representative with proven expertise in both B2B and B2C sales. My focus is on building strong client relationships, managing inquiries with empathy and efficiency, and driving business growth through consultative selling, upselling, and appointment setting. With experience handling high-volume leads and delivering tailored solutions, I bring resilience, adaptability, and a results-driven approach to every project.
Competenze
Efraeim Tabada
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Generazione di lead
I will dedicated virtual assistant for sales and support
Esperienza lavorativa
Quality Analyst
Homeaglow
Dec 2024 - May 2026 • 1 yr 5 mos
Appointment Setter & Cold Caller Managed 200+ leads daily, initiating conversations with homeowners and presenting cleaning service options. Scheduled appointments between clients and professional cleaners, ensuring smooth coordination. Applied upselling strategies and urgency-driven offers to maximize booking conversions. Balanced B2B and B2C communication, negotiating with business clients while maintaining a customer‑centric approach. Developed resilience and persuasive communication skills in a high‑volume, performance‑driven environment
Customer Service Representative
Nike • Full time
Sep 2022 - Sep 2024 • 2 yrs
Delivered real-time chat support for Nike customers, handling inquiries on orders, product details, returns, and account issues. Provided consultative assistance, guiding customers toward the right products, upgrades, and tailored options to enhance satisfaction. Resolved issues efficiently while maintaining brand voice and customer loyalty, ensuring a seamless digital experience. Balanced sales support and customer care, upselling and cross-selling products when appropriate. Utilized CRM and ticketing systems to track interactions, ensuring accurate documentation and follow-up. Consistently met performance metrics for response time, resolution rate, and customer satisfaction scores.
Operation Associate
HSBC
Mar 2020 - May 2022 • 2 yrs 2 mos
Finance & Account Management | Credit Cards, Loans, Bank Accounts Supported daily financial operations by processing and reconciling transactions with strict compliance to banking regulations and standards. Handled credit card, personal loan, and customer bank account services, ensuring accuracy and regulatory adherence. Collaborated with cross-functional teams to improve workflow efficiency and streamline account management processes. Leveraged advanced expertise in SQL, Metabase, and Google Sheets/Excel to automate reporting, validate data, and create dashboards for transaction monitoring. Delivered customer-focused solutions, balancing operational accuracy with empathetic service to strengthen client trust. Contributed to sales support initiatives, assisting in product upgrades and tailored financial options for customers.
