Phumeza C

@phumezac

Transformation Culture Leadership, Customer Service expert

Sudafrica
Inglese, Xhosa, Zulu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a people-focused professional with strong experience in operations, stakeholder engagement, and organizational culture transformation. I have a proven ability to drive collaboration across teams, lead diversity and inclusion initiatives, and enhance employee engagement. I am passionate about aligning people, processes, and culture to support organizational effectiveness and sustainable performance.... Continua a leggere

Competenze

p
phumezac
Phumeza C
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Consulenza
I will provide professional customer service, virtual assistant support
A partire da5 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Shell

Shell

Full time • 7 yrs 1 mo

Customer Account Specialist

Mar 2017 - Mar 2018 • 1 yr

Resolved billing discrepancies and improved account accuracy. Led process improvement initiatives to increase efficiency and developed SOPs. Supported the onboarding of new employees and worked cross-functionally to ensure service delivery excellence.

Retail Account Specialist

Feb 2011 - Mar 2017 • 6 yrs 1 mo

Managed account disputes and stakeholder relationships. Led performance discussions and operational reviews. Supported team development and onboarding while driving continuous improvement initiatives across the retail account sector.