
Tonya Lee
ELearning Developer, Learning Specialist
Competenze

Portfolio
Esperienza lavorativa
Compass Group
Full time • 8 yrs 7 mos
Instructional Designer
Nov 2021 - Aug 2025 • 3 yrs 9 mos
• Designed and developed asynchronous eLearning modules, microlearning content, and job aids using Articulate Rise 360 and various other authoring tools. • Translated complex operational processes into clear instructional materials, including scripts and step-by-step guides. • Authored instructional text, storyboards, and video scripts that align with adult learning principles and organizational standards. • Collaborated with subject matter experts (SMEs) across multiple business units to gather requirements, validate content, and ensure accuracy. • Applied ADA/WCAG accessibility standards alongside basic HTML/HTML5 to format and customize web-based learning content. • Supported a company-wide Learning Management System (LMS) migration by coordinating workflows, validating content, and ensuring data integrity, which improved system efficiency by 30%. • Monitored learner engagement and performance across over 20 learning solutions to facilitate continuous improvement and reporting.
LEARNING & DEVELOPMENT SPECIALIST
Jan 2017 - Nov 2021 • 4 yrs 10 mos
• Created comprehensive training materials, including job aids, quick guides, and reference documentation, for over 500 users. • Managed content on the Learning Management System (LMS), SharePoint sites, and maintained training records to guarantee accuracy, compliance, and readiness for audits. • Analyzed training data to uncover trends, enhance learning outcomes, and facilitate operational reporting. • Coordinated training requirements and logistics for 481 accounts to ensure effective implementation of the program. • Performed quality checks and analyzed feedback, resulting in a 95% satisfaction rate for workshops.