a
aaradhyapaul986

Aaradhya P

@aaradhyapaul986

Call Quality Analyst

India
Inglese, Hindi, Bengali
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation, compliance checks, and providing feedback to improve customer experience and agent performance.... Continua a leggere

Competenze

a
aaradhyapaul986
Aaradhya P
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Consulenze
I will audit customer service calls and give QA feedback
A partire da5 USD / progettoMaggiori dettagli

Esperienza lavorativa

Tata_Consultancy Services

Quality Analyst

Tata Consultancy Services • Full time

Dec 2020 - Present • 5 yrs 5 mos

Call Quality Analyst | TCS | 5 Years Audited customer service calls for UK, Australia, and Manila utility company call centers Evaluated agent performance, compliance, and customer handling quality Provided detailed feedback and coaching recommendations to improve service standards Monitored call quality metrics and supported customer experience improvement initiatives Prepared QA reports and maintained quality assurance documentation