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aaron_c_yap

Aaron Y

@aaron_c_yap

Business Systems and Process Documentation Specialist

Filippine
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I help businesses turn undocumented or hard-to-follow workflows into clear SOPs, process maps, checklists, and operational documentation teams can actually use. I bring 12+ years of enterprise IT operations experience creating SOPs, runbooks, procedures, and training materials, plus current experience in Business Systems Analysis. My approach is process-first. I understand how the work is actually performed including roles, systems, decisions, handoffs, and exceptions before documenting it. I can work from notes, screenshots, recordings, existing documents, or process walkthroughs.... Continua a leggere

Competenze

a
aaron_c_yap
Aaron Y
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Efficienza di business e automazioni
I will create professional sops and process documentation
A partire da35 USD / progettoMaggiori dettagli

Esperienza lavorativa

Citco

Senior Operations Center Analyst / Systems Administrator

Citco • Full time

Jan 2013 - Apr 2025 • 12 yrs 3 mos

Supported 24/7 enterprise IT operations for a global financial services organization, monitoring and supporting large-scale server environments and coordinating incident resolution across technical teams. Created and maintained operational SOPs, runbooks, troubleshooting procedures, escalation documentation, and training materials to improve consistency, knowledge transfer, and operational readiness. Led and contributed to operational improvement initiatives, including an enterprise monitoring audit covering 500+ servers across 20+ teams. Process and monitoring improvements contributed to an 80–90% reduction in daily alert/ticket volume. Served as a primary trainer for new team members and worked extensively with incident management, recurring-issue analysis, structured workflows, escalation paths, cross-team handoffs, and operational process improvement.