
Abdel Aguilar
Travel Manager Corporate and Diplomatic Travel specialist
Competenze

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Esperienza lavorativa
Travel Manager
Klassic Travel Inc. — CWT Sato Travel • Full time
Apr 2023 - Present • 3 yrs 1 mo
Managing end-to-end corporate and diplomatic travel for U.S. Embassy personnel in Panama. Responsibilities include flight, hotel, and car rental bookings via Sabre GDS and multiple online platforms, travel insurance advisory, FTR compliance, and emergency travel support.
Sales Agent — City Ticketing Office
Copa Airlines • Full time
Jul 2022 - Mar 2023 • 8 mos
Commercial ticket sales and itinerary management at Copa Airlines' City Ticketing Office. Served individual and corporate clients with fare advisory, reissues, refunds, and group bookings using Copa's native reservation system. Bilingual service in Spanish and English.
Customer Service Supervisor
Alorica Panama • Full time
Feb 2021 - Jun 2022 • 1 yr 4 mos
Supervised a team of 12+ customer service agents in a high-volume BPO environment. Drove an 18% reduction in average handling time and a 22% improvement in quality assurance scores through coaching and SOP refinement.