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AbdelFattah S
@abdelfattah1407
Senior Operations Customer Experience Manager
Emirati Arabi Uniti
Arabo, Inglese
Chi sono
I am a Senior Operations and Customer Experience Manager with over 20 years of experience across the telecommunications, tourism, and hospitality sectors. I have a proven track record in business development, strategic partnerships, and team leadership, notably driving growth at Etisalat Egypt and Jumbo Tourism. I specialize in customer acquisition, retention strategies, and enhancing operational efficiency.
Competenze
AbdelFattah S
offline •
Consulta i miei servizi
Assistenza generale
I will be your virtual assistant for customer support
Pianificazione viaggi
I will create a personalized 3 day dubai travel itinerary
Portfolio
Esperienza lavorativa
Acquisition & Retention Manager
Etisalat • Full time
May 2019 - Apr 2024 • 4 yrs 11 mos
Led acquisition and retention strategies that increased DSL customer base and improved retention performance. - Managed multi-channel marketing campaigns across digital, retail, and telesales channels. - Implemented churn reduction and customer loyalty programs. - Monitored key performance metrics including ARPU, churn rate, CAC, and campaign ROI.
