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abdo___rizk

Abdulrahman

@abdo___rizk

Ex Airbnb Support Specialist, Professional Co Host

Egitto
Inglese, Arabo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
As a former Airbnb Support Specialist, I manage your short-term rentals—100% remotely. I understand the backend algorithms, Superhost standards, and Resolution Center procedures. What I handle remotely: • 24/7 guest messaging (<15 min response time) • Listing creation & management on Airbnb, VRBO & Booking.com • Calendar sync across platforms to prevent double-bookings • Remote turnovers & smart lock coordination • Handling guest issues based on platform policies Turn your rentals into truly hands-off passive income. Message me to get started!... Continua a leggere

Competenze

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abdo___rizk
Abdulrahman
offline • 
Tempo di risposta medio: 1 ora

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I will be your expert airbnb co host as an ex airbnb support
A partire da20 USD / progettoMaggiori dettagli

Esperienza lavorativa

Concentrix

Customer Support Specialist

Concentrix • Full time

May 2026 - Oct 2026 • 5 mos

Provided dedicated customer support for Airbnb hosts and guests, handling complex reservation inquiries, account issues, and dispute cases. Key responsibilities & achievements: • Handled inbound cases regarding platform policies, cancellation terms, and booking modifications. • Guided hosts through the Resolution Center process and assisted with damage/AirCover documentation. • Managed conflict resolution between guests and hosts with high empathy and strict adherence to Airbnb community standards. • Maintained exceptional customer satisfaction (CSAT) ratings and fast first-response resolution times.