Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Deborah O
@abigail_achsah
Customer support and order tracking virtual assistant
Kenya
Inglese, Swahili
Chi sono
I'm Deborah, a customer support specialist in Nairobi. At Teleperformance I support DHL Express customers by phone, chat and email, around 150 a day, tracking shipments and sorting out late or stuck deliveries. CSAT above 3.85/4, quality audit above 98%. I can answer your customers, track your orders and keep your support inbox under control, in clear and friendly English, on US or UK hours.
Competenze
Deborah O
offline •
Consulta i miei servizi
Assistenza clienti
I will be your email and live chat customer support assistant
Gestione store e-commerce
I will track orders and handle delivery issues for your online store
Esperienza lavorativa
Customer Operations Expert
Teleperformance
Sep 2025 - Present • 1 yr 1 mo
DHL Express account. Handle around 150 calls, chats and emails a day about shipments: tracking parcels, chasing delays and exceptions with couriers and depots, and keeping customers updated until delivery. CSAT above 3.85 out of 4 and quality audit score above 98%. Trained as a quality analyst on the TP Elevate programme.
