Adakole Emmanue

Business Systems & CRM Administrator

HubSpot • Full time

Jun 2024 - Present • 2 yrs 1 mo

Managed and administered CRM systems for a sales-driven organization, developing deep practical knowledge of CRM workflows, data hygiene, and pipeline management from the end-user perspective. Responsibilities: - Administered HubSpot and Zoho CRM for a 25-person sales team, user management, pipeline configuration, reporting dashboards - Built and maintained automated email sequences, lead scoring rules, and deal stage triggers - Conducted CRM data audits and clean-up processes: deduplication, field standardization, contact segmentation - Trained sales staff on CRM adoption and workflow best practices - Identified integration gaps and coordinated with developers to connect CRM with billing, support, and marketing tools This role established the business-side understanding of CRM systems that now informs how I approach migrations, prioritizing sales team workflows and data integrity over purely technical execution.

GoHighLevel AI Automation Specialist

Fiverr • Freelance

May 2021 - Present • 5 yrs 2 mos

I specialize in building and deploying AI-powered automation systems inside GoHighLevel for marketing agencies, SaaS businesses, and local companies worldwide. My core work covers CloseBot V2 integration, GHL Conversation AI setup, Agent Studio AI agent builds, and full CRM workflow automation tailored to each client's business goals. On a daily basis I design objective-based chatbot flows that qualify leads, collect contact information, and book appointments automatically across SMS, website chat, Facebook Messenger, Instagram DM, and WhatsApp — all connected directly to GoHighLevel's CRM pipeline without any human involvement required. Key deliverables I consistently provide include: - CloseBot V2 setup with multi-branch lead qualification logic - GHL Conversation AI configuration with custom knowledge base training - Agent Studio no-code AI agent builds with intent-based routing - GoHighLevel workflow automation with trigger-based CRM pipeline updates - AI appointment booking bots connected to GHL calendar - GHL snapshot creation and sub-account deployment for agency scaling - Voice AI agent setup using Vapi AI and Retell AI integrated with GHL - Full handover documentation and post-delivery support Industries served include real estate, fitness and wellness coaching, digital marketing agencies, consulting firms, SaaS companies, and local service businesses. Every system I build is designed to reduce lead response time, eliminate manual follow-up, and convert more leads into booked appointments on autopilot.