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adarshrawat0272

Adarsh R

@adarshrawat0272

Zendesk Developer, Setup, Customization and Integrations

India
Inglese, Hindi
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I'm Adarsh, a Zendesk developer offering end-to-end implementation, customisation, and ongoing support. My services cover account setup, ticket workflows, triggers, automations, macros, SLAs, Help Centre customisation, custom apps, API integrations, chatbots, data migration, and reporting. From launching a new helpdesk to improving an existing setup, I tailor Zendesk to your business processes. I also provide troubleshooting, testing, documentation, and team training. Message me to discuss your requirements. ... Continua a leggere

Competenze

a
adarshrawat0272
Adarsh R
offline • 

Consulta i miei servizi

Sviluppo di chatbot IA
I will build an ai customer support chatbot using your knowledge base
A partire da50 USD / progettoMaggiori dettagli

Esperienza lavorativa

IT_Bytes

Zendesk Administrator.

IT Bytes • Full time

Oct 2025 - Present • 1 yr

• Develop customer support solutions using Zendesk Sunshine Conversations, n8n, and large language models. • Build automation workflows connecting conversational AI, REST APIs, and internal business systems. • Implement webhook-based integrations for real-time event processing and data synchronization. • Design conversation flows with context-aware responses, fallback handling, and escalation to live agents. • Collaborate with cross-functional teams to deploy and improve support workflows that reduce manual intervention.

Relinns_Technologies

Full-Stack developer

Relinns Technologies • Full time

Jan 2025 - Jun 2025 • 5 mos

• Developed and maintained REST APIs using Node.js, Express.js, and MongoDB, with JWT-based authentication and authorization. • Built backend microservices and integrated services across the application. • Developed a cloud-based file management system with secure uploads, role-based access, and folder management. • Investigated bugs, reviewed code, and delivered features in collaboration with senior developers. • Implemented GitLab CI/CD pipelines with SonarQube to automate code quality checks.