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addinn

Rohail Addin

@addinn

Call Center KPI Dashboard, WFM CX Operations Expert

Pakistan
Inglese, Arabo, Urdu, Pashtu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I help call centers and customer service teams improve performance with Excel dashboards, Power BI reports, SLA tracking, WFM analysis, and CX operations support. I have hands-on experience in contact center operations, Cisco Webex CC, workforce management, agent scheduling, abandoned call analysis, KPI reporting, and customer support performance. I can help with call center dashboards, agent productivity reports, QA scorecards, SOPs, and clear business insights. ... Continua a leggere

Competenze

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addinn
Rohail Addin
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Dashboard dati
I will create professional cc KPI dashboard in excel or power bi
Analisi BI
I will audit your call center to improve sla and reduce abandoned calls

Portfolio