Call Center KPI Dashboard, WFM CX Operations Expert
Pakistan
Inglese, Arabo, Urdu, Pashtu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I help call centers and customer service teams improve performance with Excel dashboards, Power BI reports, SLA tracking, WFM analysis, and CX operations support.
I have hands-on experience in contact center operations, Cisco Webex CC, workforce management, agent scheduling, abandoned call analysis, KPI reporting, and customer support performance.
I can help with call center dashboards, agent productivity reports, QA scorecards, SOPs, and clear business insights.
... Continua a leggere