
Ade Reinstate
Ecommerce Appeal Specialist
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Esperienza lavorativa
E-commerce Policy & Reinstatement Specialist
Ecommerce • Freelance
Oct 2022 - Oct 2024 • 2 yrs
Specialized in resolving complex account suspensions, restrictions, and policy compliance issues across major global e-commerce platforms, with a primary focus on eBay, Etsy, Walmart, and TikTok Shop. Key Responsibilities & Achievements: • Analyzed account suspension notices, internal flags, and performance metrics to identify the exact root causes of platform enforcement. • Successfully drafted and structured custom Plans of Action (POA) and professional appeal letters that led to the successful reinstatement of restricted marketplace accounts. • Expertly navigated complex platform-specific restrictions, including eBay MC011, MC999, verification holds, and indefinite bans. • Maintained an up-to-date, deep understanding of changing marketplace user agreements, seller performance standards, and anti-counterfeiting/intellectual property (IP) policies. • Provided strategic, actionable advice to sellers on how to restructure their supply chain, customer service, and fulfillment operations to prevent future policy violations.