Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Polash
@ahmedpolash
Bangladesh
Chi sono
Hi, I’m Polash 👋
I’m a Customer Support & Customer Success professional with 3+ years of experience. I specialise in service quality assurance, customer service management, and upselling while ensuring a smooth customer experience.
I’ve worked with 700+ business owners in the UK, helping improve their operations and customer satisfaction through strategic support.
**What I can help you with:**
✔ Service quality assurance
✔ Customer service management
✔ Customer retention & upselling
✔ Email & chat support
Let’s work together to improve your customer experience 🚀
Competenze
Polash
offline •
Tempo di risposta medio: 6 ore
Consulta i miei servizi
Assistenza generale
I will provide professional customer support for your business
Successo clienti
I will help improve customer retention and upselling strategies for your business
Esperienza lavorativa
service quality assurance
Ordere.com • Full time
Mar 2022 - Present • 4 yrs 2 mos
I started my journey in 2022 as a Customer Support Executive, where I handled customer inquiries, resolved issues, and ensured a smooth support experience across email, chat, and calls. In 2023, I was promoted to Assistant Manager of Support, where I took on additional responsibilities including team coordination, monitoring ticket quality, and improving response times and workflows. In 2025, I advanced to Service Quality Assurance Manager, focusing on maintaining high service standards, reviewing customer interactions, and ensuring clients receive consistent, high-quality support. I also worked closely with clients to understand their needs, improve retention, and drive upselling opportunities. Over the years, I have worked with 700+ business owners in the UK, helping improve customer experience, support efficiency, and overall business performance.
