Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Akash G
@akkibhardwaj820
Customer Support Operations Executive
India
Hindi, Inglese, Punjabi
Chi sono
I am a results-driven Customer Support & Operations Executive with 3+ years of hands-on experience in the travel industry. I have proven expertise in agent onboarding, EKYC compliance, CRM operations, inbound/outbound communication, and business development. I am skilled at managing high-volume client interactions across calls and email while driving churn recovery and retention.
Competenze
Akash G
offline •
Consulta i miei servizi
Messaggistica ed email
I will provide email support live chat and customer service via zendesk
Esperienza lavorativa
Customer Support & Operations Executive
company • Freelance
Jan 2023 - Present • 3 yrs 7 mos
"Handled high-volume inbound/outbound calls, emails, and chat support for travel agents across India. Managed CRM platforms including Zendesk, conducted agent onboarding and EKYC verification, executed business development campaigns for churn recovery and revival. Maintained operational data in Excel and leveraged AI tools like ChatGPT and Claude to streamline communication. Consistently delivered fast, accurate query resolution with high client satisfaction."
