
Angela L
Transcriber Translator Quality Analyst
Competenze

Consulta i miei servizi

Esperienza lavorativa
Accenture
Full time • 2 yrs
Quality Analyst
Jan 2019 - Jan 2020 • 1 yr
Monitored and evaluated work quality to ensure compliance with client standards. Reviewed documentation and identified areas for quality improvement. Developed and updated quality assurance guidelines and procedures. Conducted training sessions for new team members and collaborated with cross-functional teams to maintain service quality.
Analyst
Jan 2018 - Jan 2019 • 1 yr
Converted spoken English into accurate written transcripts following client guidelines. Maintained high transcription accuracy while meeting productivity targets. Identified workflow improvement opportunities and recommended process enhancements. Worked closely with internal teams to ensure consistent quality across all deliverables.