alexand gem

AI Automation Builder

Growth Mako

Dec 2025 - Present • 5 mos

Growth mako had a problem with repetitive manual tasks that slowed down their operations. Their team was spending hours copying data between tools, updating spreadsheets, and managing reports. This not only reduced productivity but also increased the chance of human error. I created an end-to-end automation system using Make.com that connected their tools and eliminated manual data entry. Reports were automatically generated, data synced in real-time, and internal workflows were streamlined. After the system was deployed, the team saved several hours each week. They were able to focus on higher-value work, and the overall efficiency of their operations improved noticeably.

AI Systems & Integration Specialist

Marketing • Freelance

Nov 2025 - Present • 6 mos

DigitalBoost was struggling with managing client onboarding. Every new client required multiple manual steps, collecting information, sending emails, setting up accounts, which slowed down their onboarding process and created a poor first impression. I designed a complete onboarding automation system using Zapier and Make.com. Once a client signed up, the system automatically triggered welcome emails, created tasks, and updated internal systems without any manual input. This reduced onboarding time significantly and improved the client experience. The team was able to onboard clients faster, and everything felt more professional and organized, which helped build trust from the very first interaction.

AI Automation Specialist

BrightPath Consulting LLC • Freelance

Feb 2025 - Present • 1 yr 3 mos

When I started working with BrightPath, they were losing a large number of potential customers due to a weak follow-up system. Customers would visit, add items to their cart, and leave without receiving any timely reminder. The business owner knew this was affecting revenue but didn’t have a system to recover those missed sales. I stepped in and built a full automation system using Make.com, integrating their store with email and SMS platforms. I designed a structured abandoned cart flow, post-purchase follow-ups, and personalized product recommendations. The system automatically triggered messages based on customer behavior, ensuring no lead was ignored. After implementation, abandoned cart recovery improved significantly, and the team started seeing more repeat customers. The owner no longer had to manually chase leads, and the entire process became hands-free while generating consistent revenue.