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Full Stack Software Developer SaaS, Web Apps, AI and Mobile Apps
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AI Chatbot & Backend Engineer
Support EXP • Full time
Dec 2022 - Jun 2023 • 6 mos
Engineered automated customer support chatbots integrated into both web and mobile platforms for SMB clients. Programmed natural language processing (NLP) workflows, intent classification, and web-hook integrations with CRM platforms like Salesforce and Zendesk. Decreased average customer wait time by 60% across client support touchpoints.