Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Alfred A.
@alfredasis
the VA who understands both the workflow and the human side of patient support
Filippine
Inglese
Chi sono
Healthcare support isn’t just about getting the task done. It’s about making sure the person on the other end feels heard, informed, and supported.
I’m a healthcare and customer support professional with 10+ years of experience, including 2+ years supporting U.S. healthcare patients.
I help with patient communication, scheduling, follow-ups, insurance coordination, documentation, and administrative support.
I understand both the workflow and the human side of patient support—and I bring empathy, accuracy, organization, and reliable follow-through to every task.
Competenze
Alfred A.
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza generale
I will provide healthcare virtual assistant services
Portfolio
Esperienza lavorativa
Adviser I – Meta Creators & Advertisers Support
Concentrix • Full time
Aug 2024 - May 2026 • 1 yr 9 mos
Provided customer and technical support to Meta creators and advertisers through voice, chat, and email. Assisted with account, billing, platform, and policy-related issues, documented cases accurately, and coordinated escalations for complex concerns. Managed multiple conversations and cases while maintaining professional communication and a strong customer-focused approach.
Patient Support I
Tenet Healthcare • Full time
Feb 2022 - Aug 2024 • 2 yrs 6 mos
Supported U.S. healthcare patients through phone-based patient support, appointment scheduling, follow-ups, and administrative coordination. Handled radiology/diagnostic and hepatology scheduling, physician orders, insurance and authorization coordination, and communication with physicians, nurses, facilities, and other healthcare teams. Used Epic/Epic Care, RightFax, and other healthcare systems while maintaining HIPAA/PHI requirements and accurate patient documentation.
Technical support representative
Teleperformance • Full time
Nov 2018 - Mar 2020 • 1 yr 4 mos
Technical support for AT&T Uverse handling: * home phone * internet * television
