Alhssan Rauf
Travel Content Writer, Bolg Writer, Proofreader
Competenze

Consulta i miei servizi

Portfolio
Esperienza lavorativa
Travel
3 yrs 1 mo
Operations Manager
Jul 2021 - Jun 2022 • 11 mos
• Research and plan tours based on clients’ interests and schedules. • Prepare route maps, itineraries, and relevant information about destinations. • Coordinate with hotels, transport providers, and local attractions to ensure smooth tours. • Lead tourists safely through destinations while providing engaging commentary. • Share historical, cultural, and environmental knowledge about sites visited. • Adapt explanations to suit different audiences, including international visitors.
Operations Manager
May 2018 - Jul 2020 • 2 yrs 2 mos
• Oversee daily operations of the agency to ensure smooth workflow and high service quality. • Develop and implement standard operating procedures to improve efficiency. • Monitor key performance indicators and operational budgets. • Assign tasks, monitor performance, and provide guidance and mentorship. • Ensure exceptional customer service and respond promptly to client inquiries or complaints. • Develop strategies to enhance customer satisfaction and loyalty. • Maintain strong relationships with corporate clients, travel partners, and suppliers.