Ali A.

Salesforce Support • IT

Amtech Systems Inc • Full time

Mar 2026 - Present • 6 mos

Lead the design, development, and implementation of enterprise Salesforce solutions to streamline business processes, improve operational efficiency, and support data-driven decision-making. Key Responsibilities • Designed and developed scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL. • Built reusable Lightning Web Components (LWC) and customized user interfaces to enhance user experience. • Developed REST and SOAP API integrations with external systems using Named Credentials. • Automated business processes using Record-Triggered Flows, Screen Flows, Scheduled Flows, Approval Processes, and Invocable Apex. • Configured custom objects, fields, validation rules, formula fields, roll-up summaries, record types, and page layouts. • Designed Salesforce security architecture using Profiles, Permission Sets, Roles, Sharing Rules, Public Groups, and Field-Level Security. • Optimized Salesforce data models and architecture for scalability and performance. • Built Reports and Dashboards to provide business insights and executive reporting. • Managed deployments using Change Sets and supported release management activities. • Utilized Git, Visual Studio Code, Salesforce CLI, and Scratch Orgs for source-driven development. • Developed Apex test classes while maintaining 100% code coverage. • Troubleshot production issues and collaborated with stakeholders to deliver scalable Salesforce solutions using Agile methodologies. Technologies: Salesforce Platform • Apex • Lightning Web Components (LWC) • Visualforce • SOQL • SOSL • Salesforce Flow • REST API • SOAP API • Named Credentials • Reports & Dashboards • Data Architecture • Security Model • Git • Visual Studio Code • Salesforce CLI • Scratch Orgs • Change Sets • Release Management • Agile • Jira

Salesforce Case Manager

Napoleon • Part time

Feb 2024 - May 2026 • 2 yrs 3 mos

In my role at Napoleon, I focused on optimizing case management and operations using Salesforce Service Cloud. I developed custom feedback forms to enhance customer insights on grill products and created a Visualforce-based order booking form that automated processing. These initiatives significantly improved service quality and operational efficiency.