Ali Ijaz

IT Executive, Consultant

Ghani Value Glass Ltd • Full time

Jan 2021 - Present • 5 yrs 9 mos

Provided IT Help Desk support through a ticketing system, troubleshooting and resolving hardware, software, network, and user-related incidents within defined SLAs. - Administered Windows Server environments including Active Directory, Domain Controllers, Group Policy Management, DNS, and DHCP services. - Managed Microsoft SQL Server databases including installation, backup and recovery, performance monitoring, and query optimization. - Administered network security infrastructure including Proxy and Antivirus servers deployed on VMware virtual environments. - Supported Linux systems for user management, system configuration, patching, and routine maintenance tasks. - Configured and maintained LAN/WAN infrastructure including routers, switches, firewalls, and secure VPN connectivity. - Provided SAP and Oracle Basis support including user access control, authorization management, and system troubleshooting. - Designed and implemented backup strategies and disaster recovery procedures to ensure data integrity and business continuity. - Managed IT budgeting, vendor coordination, procurement processes, and contract negotiations. - Administered IP Telephony, PABX systems, enterprise CCTV surveillance, and biometric attendance management systems. - Delivered end-user training sessions and developed technical documentation and standard operating procedures (SOPs).