Allie J
Client and Business Operations Assistant
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Sr. Key Account Specialist
Amphenol Aerospace • Full time
Sep 2019 - Apr 2024 • 4 yrs 7 mos
As a trusted liaison between key aerospace and government customers and internal departments, I managed multimillion-dollar accounts across the full customer lifecycle, from contract negotiation through production and delivery. Led cross-functional communication between operations, supply chain, sales, and executive stakeholders to ensure alignment, compliance, and on-time performance. Key Responsibilities: • Oversaw strategic customer relationships, supporting satisfaction, retention, and long-term program success across high-value accounts • Collaborated with operations and supply chain teams to identify resource gaps, mitigate risk, and ensure timely fulfillment • Provided real-time program updates using MRP systems (Data3), internal dashboards, and Excel-based reporting tools • Supported contract negotiations and translated contractual terms into executable operational plans • Maintained accurate documentation and reporting to support audits and compliance requirements • Trained and onboarded new hires supporting key account workflows, improving consistency and performance • Served as escalation point for critical customer issues, resolving challenges with urgency and professionalism • Regularly engaged with executive and C-suite stakeholders to align priorities and provide program updates • Supported government and aerospace contracts within a FAR/DFARS-regulated environment, coordinating stakeholders, documentation, and supplier-related activities • Collaborated cross-functionally to meet delivery, quality, and compliance expectations for key aerospace customers