
Alessandro B
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Business Analyst
DHL • Full time
Jan 2023 - Jul 2025 • 2 yrs 6 mos
I worked as a Business Analyst at DHL, focusing on the analysis of operational and business data to support decision-making processes, process optimization, and performance improvement. Specifically, my responsibilities included: Analysis of operational and financial KPIs (volumes, costs, productivity, SLAs, network performance) Gathering and translating business requirements into structured analyses and clear reports Creating reports and dashboards to monitor performance and identify inefficiencies Supporting operational teams and management in strategic and tactical decision-making Identifying areas for improvement and proposing data-driven solutions Collaborating with internal stakeholders (operations, IT, management) to align data with business objectives Using analysis and reporting tools to automate and improve the reliability of information flows Creation of algorithms to automate the processes of each individual customer Result: increased data visibility, faster decision-making, and more efficient processes within a complex, high-volume logistics environment such as DHL.
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daniele1988

Italia
Very helpful and patient. He created custom formulas and really simplified our workflow. The system he built makes our work much easier. Now we just need to fully learn how to use it, and he has been very supportive and helpful with that as well. Highly recommended!
