Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Alvaro Ramirez
@alramlinux
Desktop Support Analyst, AWS Amazon Connect Architect, IVR Specialist
Repubblica Dominicana
Spagnolo, Inglese
Chi sono
Are you looking to modernize your contact center, automate your customer service, or build secure, serverless telephony workflows?
With 20 years of experience as an IT analyst and telecom systems administrator, I specialize in architecting, deploying, and optimizing enterprise-grade AWS Amazon Connect environments. I help businesses reduce operational costs and improve customer experiences by building intelligent, automated communication systems.
Competenze
Alvaro Ramirez
offline •
Consulta i miei servizi
Consulenza cloud
I will modernize your contact center
Esperienza lavorativa
Desktop Support Specialist
Capgemini • Full time
Jun 2006 - Jan 2007 • 7 mos
Delivered Tier 2 technical support for enterprise clients, diagnosing and resolving complex operating system and application errors. Streamlined IT onboarding and offboarding processes by configuring equipment and managing network access credentials. Documented troubleshooting procedures and recurring incidents to build an internal knowledge base and improve service desk resolution times.
Desktop Support Specialist
Accenture • Full time
Sep 2005 - Apr 2006 • 7 mos
Addressed and resolved daily IT service requests through a centralized ticketing system within strict service-level agreements (SLAs). Conducted secure software installations, virus remediation, and basic data recovery for local and remote corporate users. Supported large-scale deployment projects, including enterprise-wide OS migrations and hardware refresh cycles.
Desktop Support Technician
Verizon • Full time
May 2001 - Apr 2004 • 2 yrs 11 mos
Responded to inbound technical requests, guiding staff through step-by-step troubleshooting for standard desktop and peripheral issues. Installed and configured physical IT equipment, including workstations, IP phones, and basic network cabling. Logged and tracked all support interactions to ensure complete resolution and accurate inventory management.
