
Altamash M
Cloud DevOps Engineer
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Esperienza lavorativa
Cloud Support Engineer
GENIEUSTech • Full time
Jan 2024 - Present • 2 yrs 8 mos
Provided technical support for AWS cloud infrastructure and customer environments. 01/2025 – Present Bengaluru (Remote) • Monitored and managed AWS services including EC2, S3, EBS, IAM, VPC, and CloudWatch. • Troubleshot issues related to Linux servers, networking, and cloud resource availability. • Configured IAM users, groups, roles, and policies to implement secure access control. • Managed and monitored 20+ AWS EC2 instances supporting production workloads. • Resolved 95%+ of customer support tickets within SLA. • Reduced deployment time by 70% through Terraform and Ansible automation. operating procedures. • Worked with cross-functional teams to resolve customer issues while meeting SLA targets.