Ricardo Marin

Data Solutions Specialist

Aug 2023 - Present • 3 yrs

• Process Automation and Optimization: Development of small tools and custom scripts (in JavaScript) to automate repetitive data entry, cleaning, and formatting tasks, increasing my own efficiency and accuracy in deliverables for recurring clients. • Data Project Management: Comprehensive execution of over 30 data entry and web scraping deliveries for extracting structured information, consistently meeting deadlines. • Technical Support and Clear Communication: Responsible for understanding each client's specific requirements, offering practical solutions, and maintaining fluid, bilingual (Spanish/English) communication to ensure their satisfaction, resulting in ongoing working relationships. Key Achievement: Maintaining high customer satisfaction and loyalty ratings, completing over 30 orders, and recording over 1,000 freelance hours on Fiverr.

Discord Community Moderator

Jun 2017 - Present • 9 yrs 2 mos

Moderator for a large-scale international gaming Discord server with over 140,000 members. Responsibilities: • Give technical support. • Maintenance of helpful troubleshooting text (including translation). • Enforce community guidelines and moderate user-generated/posted content to maintain a safe environment. • Manage user ban appeals and rehabilitation processes, which inspired the development of automated evaluation tools (Answer2Freedom).