Ana

Operations Support Associate

Miso Robotics • Full time

Dec 2023 - Feb 2026 • 2 yrs 2 mos

-Managed structured workflows and monitored operational performance data to track recurring technical issues and ensure timely resolution. -Built and maintained Excel-based reports (including VLOOKUP and pivot tables) to support leadership decision-making and improve task prioritization. -Reduced average resolution time by 80% by organizing case tracking systems and improving follow-up processes. -Maintained high SLA compliance while handling large data volumes, ensuring accurate documentation and consistent status updates across teams. -Collaborated cross-functionally to streamline reporting processes and reduce repetitive operational failures by 20%.

Data & Administrative Support Intern

Government of Antioquia • Full time

Jan 2025 - Jul 2025 • 6 mos

-Supported a department director with calendar management, meeting coordination, and structured follow-up on pending administrative tasks. -Consolidated meeting notes, task lists, and deadlines into organized shared documents to improve transparency and accountability. -Prepared structured reports and summaries used for weekly internal reviews and management decision-making. -Assisted with documentation control, digital file organization, and cross-team coordination to ensure timely completion of deliverables. -Maintained accurate records and tracked pending items to support operational efficiency and compliance.

Customer Support Representative

Teleperformance • Full time

Oct 2022 - Dec 2023 • 1 yr 2 mos

-Managed and validated operational records for 200+ restaurant accounts, ensuring accurate updates and structured documentation. -Maintained detailed tracking systems for account updates, configuration changes, and follow-ups. -Used Excel tools to analyze trends and support retention strategies, contributing to a 15% increase in client retention. -Collaborated with QA and training teams to improve process documentation and workflow efficiency. -Maintained accuracy and organization while working in high-volume, deadline-driven environments.