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analyticsanon

Zach F

@analyticsanon

Director of Healthcare Operations and Analytics

Stati Uniti
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
22 years in healthcare. Six Sigma Black Belt. $150M in realized savings at UnitedHealthcare. Trained 50+ practitioners to certification with a 98% pass rate. I help businesses fix broken processes, build custom AI agents, and design operational infrastructure that actually scales. I work with small businesses, healthcare organizations, consultants, and agencies. Services: AI automation and workflow design, process improvement and SOPs, operations strategy, and healthcare ops consulting (STARS/HEDIS, Medicare Advantage). If you have a problem worth fixing, let's talk.... Continua a leggere

Competenze

a
analyticsanon
Zach F
offline • 
Tempo di risposta medio: 3 ore

Consulta i miei servizi

Presentazioni aziendali
I will create high impact business presentations
A partire da75 USD / progettoMaggiori dettagli

Esperienza lavorativa

UnitedHealth_Group

Sr. Manager of Global Strategy and Risk Management

UnitedHealth Group • Full time

Jun 2015 - Feb 2026 • 10 yrs 8 mos

• Constructed and maintained executive reporting in Power BI, providing quick insights into finance and operations for directors and executive leadership teams. • Collated and presented WBRs, MBRs, and QBRs on staffing positions, RAMP readiness, and other high-priority metrics to senior leadership. • Conducted statistical analysis of large data sets to drive data-driven decisions and provide root cause insights into partner performance. • Increased segment-wide productivity by 10%, resulting in a $2.4M increase in efficiency. • Improved UES score and NPS surveys through piloting new initiatives and securing approval for process changes by senior leaders (Enhancements showed a statistical increase in NPS by 2 points, and UES by 4.3%). • Provided critical insights to executive leadership to ensure successful strategic execution and assess risks and benefits of critical business decisions. • Directed vendor strategy for 13 large-scale vendors, focusing on staffing, contract negotiations, operational performance, and quality analytics. • Managed 17 projects simultaneously, with all projects being successful or value-enabling, including co-managing projects with $100M+ in annual savings. • Performed data analysis and FMEA to determine business decisions regarding new and incumbent partners, leading to improved financial outcomes. • Analyzed risks and controls related to prospective vendors and business geographies to mitigate potential issues before onboarding or expansion. • Mentored and coached team members for professional growth and improved performance with team sizes up to 50 • Managed and mentored 50 aspiring Six Sigma, LEAN, and AGILE practitioners, with a 98% certification pass rate. • Led Six Sigma initiatives to improve processes, achieve cost savings, and ensure alignment with project goals. • Managed projects totaling over $200 million in savings and co-managed additional initiatives yielding over $10 million in savings.