
Andrea Molina
Copywriter for Small Businesses, Email, Website and Product Copy
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Portfolio
Esperienza lavorativa
Disability Intake Specialist
Law • Full time
Jan 2026 - Jul 2026 • 6 mos
-Managed Social Security Disability client cases from intake through attorney referral. -Determined eligibility and completed SSDI and SSI applications by phone. -Prepared and reviewed retainer agreements. -Coordinated clients and attorneys without legal advice. -Scheduled appointments and managed calendars. -Performed outbound follow-up and maintained CRM/Clio records.
Back Office Support
Travel • Full time
Jan 2025 - Nov 2025 • 10 mos
-Managed travel booking support via email. -Processed itinerary and billing changes. -Maintained accurate documentation.
Financial Technical Analyst
Microsoft • Full time
Feb 2024 - Jan 2025 • 11 mos
-Delivered bilingual phone, chat and email support. -Resolved billing/account issues. -Documented cases in CRM. -Collaborated with internal teams.