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aneta_val

Aneta Valkova

@aneta_val

Support

Repubblica Ceca
Inglese, Ceco
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi! I’m Aneta, a detail-oriented Virtual & Tech Assistant with a strong background in IT support, customer service, and process optimization. What I can do for you: Client Support & Helpdesk: Professional communication and resolving client issues. Inbox & Email Management: Efficient sorting, replying, and organizing. Data & Tech Support: Data entry, analysis, research, and setting up smart automations (Excel/Google Sheets). Reliable, analytical, and fast. Let me handle the tech & admin so you can grow!... Continua a leggere

Competenze

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aneta_val
Aneta Valkova
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will be your professional virtual assistant, tech and customer support
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

IT Support Engineer & Client Care Specialist

Banks • Full time

Feb 2020 - Present • 6 yrs 9 mos

Provided L2 technical support for internet and mobile banking, handled complex client inquiries, analyzed production incidents using ServiceNow/Jira and SQL, and ensured smooth communication between clients and IT teams.