
Angie Quintero
Vetted Pro
Level 2
More Time, More Focus, More Results! Experienced virtual assistant
Selezionato da Fiverr Pro
Angie Quintero selezionato dal team Fiverr Pro per la sua esperienza.
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Esperienza lavorativa
Claims & Marketing Coordinator
Elite Resolutions • Full time
Oct 2022 - Apr 2024 • 1 yr 6 mos
● Orchestrated end-to-end claims management by acting as the primary liaison among clients, contractors, attorneys, and adjusters, ensuring seamless coordination, timely case preparation, and proactive identification of red-flag issues during intake reviews. ● Assisted with settlement negotiations, claim filings, litigation/appraisal/mediation prep, and client follow-ups to ensure accuracy and positive outcomes. ● Managed marketing and business development by designing promotional materials, optimizing online presence, and driving referral growth. ● Enhanced efficiency by standardizing workflows, streamlining communication, and implementing strategic process improvements.
Bilingual Call Center Supervisor
Teleperformance • Full time
Apr 2019 - Jun 2022 • 3 yrs 2 mos
● Administered control over supervision and training of bilingual financial services advisors (English & Spanish) through training, coaching, and performance management. ● Conducted quality assurance and compliance monitoring to improve call handling metrics and maintain adherence to standards. ● Identified performance gaps and implemented targeted coaching strategies to enhance employee behavior, elevate team performance, and strengthen overall customer experience. ● Resolved escalated cases while supporting employee growth and professional development to elevate productivity.
81 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Qualità della consegna
- Valore della consegna
Ordina per
vickisanders77

Stati Uniti
Overall, I was pleased with the communication, professionalism, politeness, and quick response time throughout the project. However, I was disappointed in the formatting quality of the final contract compared to the sample I originally provided. Several sections with numbered and lettered subparagraphs...
theandeer

Stati Uniti
One of the best VA’s I’ve worked with. I was skeptical because I’ve had bad prior experiences but Angie is a professional and just “gets it”. Look forward to continuing to work w her and her team.
shanewaatti
Cliente abituale

Stati Uniti
Angie has been great to work with she goes above and beyond to make sure you are taken care of and very communicative which is very important to me. I would highly recommend Angie to anyone looking for an assistant.
jaidalynr
Cliente abituale

Stati Uniti
Angie is incredibly professional. Her timely communication and understanding of the project were helpful for me to understand how to move forward with various projects. Looking forward to continuing our work together!
julia_hily

Stati Uniti
Thanks for your help, Angie! I am really pleased with the quality of the delivery. We needed a bit of help with some app testing, and Angie delivered right on point what we needed. Thanks again, and hope to work with you soon!