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Power BI, SQL and Zoho CRM Automation Specialist
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Strategy & Control Lead (previously Operations Lead)
Dentalkart • Full time
Jan 2018 - Present • 8 yrs 10 mos
Lead e-commerce, D2C and 3PL operations for a dental-care brand selling on Amazon, Flipkart and its own website. Delivered 15+ automation and integration projects on the Zoho ecosystem (Creator, Flow, Analytics, CRM) using Deluge and APIs, and built MIS dashboards for SLA, returns and fulfillment KPIs. Results: 40% SLA improvement, 20% operations cost reduction, 30% TAT improvement and 99% order accuracy.