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anupambarua540

Anupam B

@anupambarua540

Marketplace Commerce Executive

India
Hindi, Inglese, Bengali
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a versatile operations and customer support professional with over 8 years of experience across banking, fintech, and e-commerce. I specialize in omnichannel support, KYC verification, and marketplace operations. I have a strong background in fraud awareness and process compliance within RBI-aligned and UK retail banking workflows.... Continua a leggere

Competenze

a
anupambarua540
Anupam B
offline • 
Tempo di risposta medio: 7 ore

Consulta i miei servizi

Inserzioni sponsorizzate
I will create and optimize amazon and flipkart product listings
A partire da10 USD / progettoMaggiori dettagli

Esperienza lavorativa

HSBC

Customer Service Banker

HSBC • Full time

Mar 2022 - Jun 2025 • 3 yrs 3 mos

Delivered omnichannel support for UK retail banking customers across voice, email, and live chat covering transfers, deposits, card disputes, and account servicing. Managed live chat queues for failed transactions and mobile banking support. Performed KBA-based authentication and followed escalation pathways for fraud and high-risk cases. Logged interactions in CRM with accurate tagging and audit trails while identifying phishing and APP fraud indicators.