Jagdish Singh

Process Associate - Accounts Payable

Genpact India Private Limited • Full time

Apr 2023 - Present • 3 yrs 1 mo

Invoice Processing & Matching Hands-on experience in PO, Non-PO, and Contract invoices processing. Strong working knowledge of 2-way, 3-way match. Experience verifying financial data to maintain accurate AP records. Month-End Activities Experience in month-end accrual entries and reconciliation. Maintaining accurate posting of month-end close activities. Vendor Management & Query Resolution Managing large volume of vendor inquiries via email systems (Help-Scout & Outlook). Strong experience resolving payment issues, returns, rejections, voids, and cancellations. Ensured on-time vendor payments as per SLA. AP Helpdesk & Client Support Experience coordinating with internal teams and clients to resolve A/P issues. Providing solutions to user problems for smooth AP operations. Reporting & SLA Compliance Preparing daily/weekly reports ensuring accurate AP data for SLA and audits. Ensured compliance with SOPs and internal policies. Root Cause Analysis & Process Improvement Performed root cause analysis on repeated issues and implemented process improvements. Automated statement preparation using Excel Macros, improving efficiency by 20%. Bank Reconciliations Experience reconciling payments, returns, exceptions, and vendor balances. Communication & Cross-Functional Collaboration Regularly collaborating with VMD, Payment, GRIR, Finance, and auditors. Coordinating with global teams to ensure timely resolution of issues SOP Creation & Updates Maintaining and updating SOPs and process maps in line with business changes. Accuracy & Controls Experience ensuring 100% accuracy in processing invoices. Managing SOX corrections, Positive Pay, and fraud-prevention controls.

Transaction Process Associate - Accounts Payable

Accenture Solutions Private Limited • Full time

Jan 2022 - Apr 2023 • 1 yr 3 mos

Invoice Management: Managed end-to-end invoice processing for PO and non-PO invoices within SAP, utilizing 2-way, 3-way matching to ensure accuracy and compliance. Dispute Resolution & Collaboration: Collaborated with invoice processing teams and foreign banks to effectively resolve disputes, ensuring seamless service delivery. Financial Operations & Compliance: Managed debit and credit balances, processed SOX corrections, and handled park & block invoices to maintain financial integrity and compliance. Vendor Query Resolution: Addressed and resolved vendor queries related to invoice processing and missing bank details, ensuring timely and accurate payments. Cross-Functional Collaboration: Collaborated with Payment, VMD, and GRIR teams to resolve process-related issues and recommend improvements, enhancing overall operational efficiency. Financial Audit & Accuracy: Conducted detailed financial audits that improved financial accuracy by 15%. Cross-Functional Collaboration: Collaborated with cross-functional teams to streamline financial reporting processes and ensure regulatory compliance.