Aqib Khan

Medical Record Officer

Ayub Teaching Hospital • Full time

Jan 2023 - Present • 3 yrs 4 mos

Managed patient medical records, ensuring accuracy, completeness, and confidentiality in compliance with hospital policies Maintained electronic and paper-based records, including patient history, treatment notes, and diagnostic reports Assisted medical staff in retrieving and updating patient information efficiently Implemented proper filing, coding, and record-keeping procedures to streamline hospital workflows Coordinated with departments for audits, data verification, and reporting requirements Ensured compliance with healthcare regulations and data protection standards

BATCH TRAINEE OFFICER

Bank of Khyber • Full time

Dec 2021 - Dec 2022 • 1 yr

Assisted in daily branch operations, including cash handling, account openings, deposits, withdrawals, and other customer transactions Verified customer documentation and ensured compliance with KYC and AML regulations Responded to customer inquiries, provided guidance on banking products, and resolved service issues Maintained accurate records, prepared branch reports, and assisted in daily reconciliations Gained hands-on experience in retail banking, branch procedures, and risk management

Customer Support Agent

Covid Travel Clinic • Full time

Mar 2020 - Sep 2021 • 1 yr 6 mos

Managed high-volume patient inquiries via email, chat, and phone using Zendesk ticketing system Scheduled COVID-19 testing and travel-related appointments while ensuring accuracy and compliance Provided guidance on travel health requirements, testing protocols, and documentation Verified patient records and prepared official travel certificates Maintained detailed and accurate case notes within CRM system Escalated complex medical or compliance-related cases to clinical staff Consistently met response time and service level targets in a fast-paced environment