M Asim Zafar

IT Support Specialist (L1/L2) | Network & Firewall Support

Nayatel Pvt. Ltd. • Full time

Nov 2020 - Present • 5 yrs 6 mos

I am an experienced IT Support Specialist (L1/L2) with 5 years of professional experience at Nayatel Pvt. Ltd. I provide onsite and remote technical support, manage service desk operations, and handle enterprise networking and firewall configurations. My responsibilities include: • IT Help Desk Support (L1/L2), incident handling & user assistance • Service Desk management, auditing, and KPI monitoring • Windows installation, troubleshooting, and system support • Software installation and troubleshooting • Network configuration, monitoring, and troubleshooting (LAN/WLAN) • Cisco router configuration and troubleshooting • Switch configuration and management (Cisco, Huawei, TP-Link, H3C) • Firewall configuration and troubleshooting (Sophos, Huawei, SonicWall) • Site-to-Site IPSec VPN configuration • Network protocols: STP, VRRP, BGP, Static Routing, ACLs, LACP • Wireless configuration (Huawei ONTs/EAPs, TP-Link EAPs, Omada Controller/WLC) • Syslog server and Network Monitoring System (NMS) monitoring • CCTV systems configuration & support (IP Cameras, NVRs/DVRs, PTZ) • Network printers and Panasonic photocopier configuration • Attendance machine configuration & management • Branch office network planning & deployment (active/passive) • LAN planning using MS Visio & WLAN planning using heatmaps / Wi-Fi analyzers • Vendor coordination, quotations & procurement support • Meetings and event setup (Zoom, Microsoft Teams, Google Meet)