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Fiverr Pro
Italiano
$
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EUDR, Sustainability, Certification, ESG and GHG, Forestry, Carbon Projects, GIS
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Senior Bilingual Customer Service Officer (FR/EN)
KLM Royal Dutch Airlines • Full time
Jan 2019 - Jul 2021 • 2 yrs 6 mos
• Delivered high-quality customer support in baggage assistance. • Managed crisis situations (lost/delayed baggage) with professionalism and empathy. • Coordinated with operational teams to ensure rapid resolution of clients issus.