
Axl Bersano Ch.
Travel Planner, Tourism Virtual Assistant
Competenze

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Esperienza lavorativa
Front desk & Guest Experience Specialist
Hotels Etc.
Nov 2025 - Present • 11 mos
Managed front desk ops, check in/out & guest relations. Used Hotel Management Systems (PMS) for guest data & sales reports. Delivered concierge advice & custom tour bookings maintainig high CSA ratings
Tourism Virtual Assistant & Custom Travel Planner
Freelancer.com • Freelance
Mar 2023 - Present • 3 yrs 7 mos
Delivered travel planning & remote admin, support. Designed custom itineraries, managed flight/hotel research & optimized budgets. Handled booking logistics, 24/7 guest communication, calendar coordination & data entry with 100% precision.
Passenger Operations Coordinatior
Swissport
Dec 2023 - Oct 2025 • 1 yr 10 mos
Coordinated passenger flor, priority assistance & real-time operational troubleshooting. Managed high-pressure customer comunication to resolve flights delays, schedule changes & travel disruptions smoothly