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Italiano
$
USD
Eline
@b_eline
Retail and Hospitality Customer Experience Expert
Australia
Francese, Inglese
Chi sono
Hi! I'm Eline, a Customer Experience professional based in Brisbane. With a Master's degree in Marketing & Customer Experience and experience in premium retail management, I help businesses improve their customer journey through professional mystery shopping and customer experience audits. I provide detailed, objective, and actionable feedback to help retail, hospitality, beauty, and service businesses enhance customer satisfaction and business performance.
Competenze
Eline
offline •
Consulta i miei servizi
Mappatura del percorso dei clienti
I will be your professional mystery shopper in australia
Esperienza lavorativa
Customer experience manager
EDF Energy • Full time
Feb 2023 - Aug 2023 • 6 mos
• Managed and coached a team of 18 staff members • Created and coordinated an original live show from concept to delivery, including scriptwriting, logistics and team coordination • Planned, coordinated and delivered over 20 entertainment and community events, managing relationships with external stakeholders • Designed activity programs to maximise guest engagement and satisfaction • Welcomed and supported holiday guests, ensuring an outstanding customer experience throughout their stay
