Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Joshua B
@barry_joshua
Social Media Manager
Stati Uniti
Inglese
Chi sono
I am a reliable, detail-oriented professional with years of experience supporting users, resolving technical issues, and shaping digital communication across support and social platforms. I am known for staying calm under pressure, learning quickly and delivering thoughtful, clear solutions-both to people and systems.
Competenze
Joshua B
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Strategia di coinvolgimento dei clienti
I will handle social media management
Esperienza lavorativa
T-Mobile
Full time • 8 yrs 10 mos
Social Media Manager
Jan 2017 - Dec 2023 • 6 yrs 11 mos
Managed customer support and engagement across Facebook, Twitter, Instagram, and other major platforms in a corporate digital care environment. Evaluated and refined brand voice and tone in public-facing interactions. Collaborated with internal teams to escalate and resolve technical and service-related issues. Developed communication strategies to improve customer satisfaction and reduce resolution time. Monitored sentiment, analyzed user feedback, and contributed insights to improve service quality.
Technical Care Specialist
Jan 2016 - Dec 2017 • 1 yr 11 mos
Provided accurate resolutions across a wide range of tech and account issues for a national customer base. Stepped into leadership roles during under-staffed periods; trained peers and improved workflow systems. Developed tone-consistent messaging and response styles aligned with brand voice.
