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basharbosheh

Bashar B

@basharbosheh
Territori palestinesi
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi, I'm Bashar, a Customer Success Manager at a SaaS company. I spend most of my day in Zendesk, working on triggers, automations, SLAs, macros, ticket forms and our help center. I also write help articles, build support reports and run live training webinars for our users. I use Claude every day to speed up support work, and I built and launched a full web app with it (ZeroFile, online PDF tools). If your support desk feels messy or slow, feel free to reach out and I'll take a look.... Continua a leggere

Competenze

b
basharbosheh
Bashar B
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Gestione CRM
I will set up and clean up your zendesk triggers, macros and slas
A partire da50 USD / progettoMaggiori dettagli
Siti web personalizzati
I will design and build a business website and help center
A partire da150 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Rayyan

Customer Success Manager

Rayyan • Full time

Jan 2023 - Present • 3 yrs 9 mos

I work with the researchers who use Rayyan, a SaaS platform for systematic reviews. I run our live onboarding webinars and write our help center articles, and I coach teammates on how we word customer replies. I also track ticket trends and SLA performance and report them to leadership, along with where users tend to get stuck. On the tools side, I manage our Zendesk setup, built our custom help center theme, and use AI every day to work faster.