Olivia Bennett

social media manager

Ibex • Full time

Sep 2020 - Mar 2026 • 5 yrs 6 mos

With 6 years of professional experience at ibex, I have built a strong foundation in customer communication, problem-solving, client relationship management, and delivering exceptional customer experiences for international brands. Working in a fast-paced environment helped me develop the ability to understand customer behaviour, resolve complex issues efficiently, meet performance KPIs, and consistently maintain high customer satisfaction. Today, I apply those same skills as a Social Media Manager, helping businesses grow their online presence through strategic content, audience engagement, and brand-focused marketing. I understand what captures attention, builds trust, and converts followers into loyal customers. Key Achievements * 6 years of professional experience at ibex. * Extensive experience working with international clients. * Consistently achieved high customer satisfaction and performance targets. * Strong expertise in communication, customer psychology, and relationship management. * Proven ability to work under pressure while delivering quality results. My Expertise * Social Media Management * Content Strategy & Content Planning * Social Media Content Creation * Canva Graphic Design * Instagram, Facebook, LinkedIn & TikTok Management * Organic Growth Strategies * Community Management & Audience Engagement * Caption Writing & Hashtag Research * Content Scheduling & Calendar Management * Brand Awareness & Online Presence * Social Media Analytics & Performance Tracking I believe successful social media marketing is built on understanding people. My background in customer experience allows me to create engaging content that not only looks professional but also connects with the right audience and drives meaningful results. Whether you're looking to increase brand awareness, improve engagement, or establish a consistent online presence, I'm committed to delivering reliable, high-quality work that helps your bus