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Esplora
Fiverr Pro
Italiano
$
USD
Bidyut K
@bidyut_konwar
Virtual Assistant for Business Support Email Chat Customer Support Tech Help
India
Inglese
Chi sono
Hi, my name is Bidyut Konwar. I am an experienced IT professional with 13+ years of expertise in IT services and multinational environments. I specialize in technical and customer support, virtual assistance, and administrative IT tasks. My skills include software installation, data entry, MS Office, web research, email cleanup, virus removal, printer setup, virtual machines, PDF conversions, basic networking, and troubleshooting on Windows and macOS. I focus on delivering reliable, efficient, and user-centric support.
Competenze
Bidyut K
offline •
Consulta i miei servizi
Assistenza tecnica
I will optimize your PC, remove viruses, and improve performance
Assistenza e IT
I will fix outlook errors, syncing issues, pst problems and email setup
Esperienza lavorativa
Assistant Manager
TCS • Full time
Jun 2019 - Dec 2025 • 6 yrs 6 mos
In my role at TCS, I managed a 25-member support team in a 24×7 global environment, delivering fast and reliable IT support to enterprise clients. I handled high-severity incidents, ensured 100% SLA compliance, improved workflows, and consistently maintained 90%+ CSAT. I specialize in resolving technical issues quickly, supporting Office 365, Outlook, OneDrive, Windows systems, printers, and managing escalations with a strong customer-first approach. Core Skills: • Customer & Technical Support • Incident Handling & Escalation Management • Windows, Office 365, Outlook, OneDrive • Printer & Network Troubleshooting • Remote Desktop Support • SLA & Performance Management • Root Cause Analysis • Team Leadership & Training
Team Leader Technical Support Operatations
Microsoft • Full time
Jan 2014 - Jun 2019 • 5 yrs 5 mos
I worked as a Team Leader for Microsoft Technical Support Operations, managing a 25–30 member L1 support team in a high-volume, 24×7 environment. I oversaw day-to-day service desk operations, ensured consistent delivery of high-quality technical support, and maintained strong performance across SLAs, CSAT, FCR, and incident resolution. My role included handling escalations, guiding the team through complex troubleshooting, improving workflows, and driving operational excellence through training, coaching, and performance optimization. Key Expertise: • Team Leadership (25–30 Members) • Microsoft L1 Technical Support Operations • Windows, Office 365, Outlook, OneDrive • Escalation & Incident Management • SLA, CSAT & Quality Performance Management • Workflow Optimization & Process Improvement • Technical Troubleshooting & Remote Support • Training, Coaching & Team Development
