Bilal A

System Adminstrator

University of Lahore • Full time

Dec 2010 - Dec 2025 • 15 yrs

Managed and maintained Windows Server infrastructure, including installation, configuration, and administration of Windows Server 2012, 2016, 2019, 2021, and 2022. Administered Active Directory, including user account creation, Group Policy management, password policies, and organizational unit structure. Provided technical support to faculty, administrative staff, and students for desktops, laptops, printers, and network-related issues. Installed, configured, and maintained university computer labs, ensuring all systems were updated, secure, and fully operational. Managed network infrastructure, including LAN/WAN connectivity, switches, routers, and basic firewall configurations. Monitored system performance, diagnosed hardware and software faults, and implemented timely solutions to minimize downtime. Performed regular system backups and recovery procedures to ensure data integrity and disaster recovery readiness. Installed and managed university software systems, including academic management systems, email services, and licensed software. Managed antivirus deployment and endpoint security to protect systems from malware and cyber threats. Configured and supported network printers, shared resources, and file servers. Provided remote technical support using Remote Desktop and remote support tools. Maintained IT documentation, asset inventory, and system logs.