Sajol

Head of Department (CMS Development)

Agency • Full time

May 2023 - Dec 2025 • 2 yrs 7 mos

Job Responsibilities: Led and managed the Shopify development department, overseeing project execution from strategy to deployment. Supervised a team of Shopify developers, designers, and QA specialists, ensuring quality, performance, and timely delivery. Defined department workflows, coding standards, and best practices to improve efficiency and scalability. Allocated resources, assigned tasks, and monitored KPIs to maintain productivity and project profitability. Collaborated with sales and marketing teams to evaluate project feasibility, prepare proposals, and define project scope. Reviewed store architecture, theme customizations, custom app integrations, and third-party API implementations. Ensured performance optimization, mobile responsiveness, SEO readiness, and conversion-focused design standards. Provided mentorship, training, and performance evaluations to team members. Key Achievements: Built and scaled a high-performing Shopify development team, improving delivery capacity and technical expertise. Successfully delivered multiple high-revenue eCommerce stores across various industries. Reduced project delays by implementing structured project management and QA processes. Improved client retention and repeat business through quality assurance and proactive problem-solving. Increased department revenue by introducing advanced Shopify solutions and value-added services. Client Insights: Developed strong understanding of eCommerce growth strategies, conversion optimization, and customer behavior. Learned to align technical development with clients’ revenue goals and long-term scalability plans. Strengthened ability to communicate complex technical solutions in clear, business-focused language. Recognized the importance of transparency, realistic timelines, and strategic consultation in building long-term client relationships.

Senior Project Manager

Solvence Tech Agency • Full time

Jan 2020 - Mar 2023 • 3 yrs 2 mos

Job Responsibilities: => Managed end-to-end Shopify development projects, from requirement gathering and scope definition to launch and post-deployment support. => Coordinated with Shopify developers, designers, QA teams, and marketing specialists to ensure timely and high-quality delivery. => Translated client business requirements into clear technical tasks and actionable project plans. => Prepared project timelines, budgets, proposals, and resource allocation plans. => Monitored sprint progress, resolved bottlenecks, and ensured milestones were met within deadlines. => Conducted regular client meetings, provided status updates, and maintained transparent communication. => Oversaw store setup, theme customization, app integrations, payment gateway setup, and performance optimization. Key Achievements: => Successfully delivered multiple Shopify stores across diverse industries with high client satisfaction and repeat business. => Reduced project turnaround time by improving workflow processes and implementing structured task management systems. => Improved client retention through proactive communication and solution-oriented problem solving. => Increased upselling opportunities by identifying growth strategies such as conversion optimization and advanced app integrations. => Strengthened collaboration between technical and non-technical stakeholders, improving overall project efficiency. Client Insights: => Gained deep understanding of eCommerce business models, customer journeys, and conversion-focused design. => Recognized the importance of aligning technical development with revenue goals and scalability needs. => Learned to simplify technical concepts for business owners and guide them in making data-driven decisions. => Developed the ability to manage international clients with diverse expectations, timelines, and communication styles.