Bridget M

Appointment Setting

Emerald City • Freelance

Jun 2026 - Jun 2026 • 0 mos

Managed appointment setting and customer scheduling for Emerald City, ensuring customers received timely and professional assistance throughout the booking process. Key responsibilities included: * Responding to customer inquiries through email, chat, and other communication channels * Scheduling, confirming, rescheduling, and canceling appointments * Managing the appointment calendar and avoiding scheduling conflicts * Following up with customers regarding upcoming appointments * Handling customer questions about store services, availability, and bookings * Maintaining accurate appointment records and customer information * Providing friendly and responsive customer service * Coordinating with the team to ensure appointments were properly organized and customers had a smooth experience * Keeping track of daily bookings, cancellations, and follow-ups The role required strong communication, organization, attention to detail, time management, and consistent follow-through to keep the store's appointment process running smoothly.

Executive Virtual Assistant

Allbirds • Full time

Oct 2023 - Aug 2025 • 1 yr 10 mos

Executive Inbox & Calendar Management: Reduced CEO email response time by 40% and reclaimed 10+ hours of weekly focus time by implementing triage systems and automated scheduling workflows. Workflow Optimization: Designed and documented Standard Operating Procedures (SOPs) for cross-functional teams, reducing task turnaround time by 25%. Stakeholder Liaison: Managed high-level communications with investors and vendors, ensuring zero 'dropped balls' during critical business scaling phases.