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brunafortunato1

Bruna F

@brunafortunato1

Founder and Strategist in Digital Marketing, Internal Marketing, and Paid Traffi

Brasile
Portoghese, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi! I’m a Digital Marketing Strategist helping businesses grow with clear strategy and real results. I don’t just post . I solve the problems behind your marketing. If you don’t know what to post, don’t have time, or aren’t getting results, I can help. ✔️ Editorial Calendar ✔️ Paid Traffic (Meta & Google Ads) ✔️ Business Structuring ✔️ Google My Business I create a simple system so you attract clients and grow consistently. Let’s build a strategy that actually works for your business.... Continua a leggere

Competenze

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brunafortunato1
Bruna F
offline • 

Consulta i miei servizi

Strategia di digital marketing
I will day social media content plan for small businesses
A partire da50 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Meta

bilingual analyst

Meta • Part time

Sep 2025 - Present • 8 mos

I work as a Bilingual Analyst in a customer support operation, focusing on performance, quality, and customer experience in a global environment. In my daily routine, I provide customer support in both English and Portuguese through different channels such as chat, email, and voice. I understand customer needs and offer clear and practical solutions, always following company procedures. I also analyze operational data and track key performance indicators, such as service level, average handling time, and productivity. Based on this, I help identify problems and suggest improvements to make processes more efficient. I work closely with internal teams and, in some cases, international clients. I participate in meetings and alignments in English, supporting communication and decision-making. My main responsibilities include: Bilingual customer support (English and Portuguese) Monitoring performance metrics (KPIs) Analyzing data and identifying improvements Recording and tracking customer interactions Supporting team and operational decisions Ensuring quality and productivity targets I work in a fast-paced environment, handling a high volume of requests while maintaining a good customer experience.