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bubbiebestie

Ndantiobong A

@bubbiebestie

Program and Operations Coordinator

Nigeria
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Program and Operations Coordinator with 5+ years of experience supporting cross-functional operations, program delivery, and stakeholder coordination. I have a proven ability to execute high-volume service activities, manage resources, and implement SOPs that improve efficiency and team performance. I specialize in data analysis, risk awareness, and continuous improvement.... Continua a leggere

Competenze

b
bubbiebestie
Ndantiobong A
offline • 
Tempo di risposta medio: 3 ore

Consulta i miei servizi

Gestione progetti
I will coordinate programs, streamline sops, and manage operations
A partire da35 USD / progettoMaggiori dettagli

Esperienza lavorativa

British_Council

British Council

Full time • 9 yrs 6 mos

Test Day Coordinator (Hybrid)

Aug 2022 - Present • 3 yrs 11 mos

Coordinate end-to-end test day operations, ensuring venues, materials, and staff are aligned. Led the transition from paper-based to computer-delivered IELTS across 3 states. Recognized with the Customer Service Excellence Award (2024) for improving programme efficiency and achieving high compliance audit scores (89% and 98% QCA).

Test Day Supervisor

Sep 2019 - Jul 2022 • 2 yrs 10 mos

Oversaw test center operations, ensuring strict adherence to SOPs and high service delivery standards. Guided temporary staff on operational procedures and performance expectations. Collaborated on audits and venue readiness to ensure policy compliance and operational efficiency.

Venue Staff

Dec 2016 - Sep 2019 • 2 yrs 9 mos

Supported live testing logistics, provided frontline customer service, and ensured procedural compliance during test administrations. Maintained high standards of service delivery and operational integrity within the testing environment.